Sign in - forgotten password

We have licensed Adobe Pro XI, but recorded the previous employee. We do not have the password. Have used the 'Forgotten password' function, but have received no email. Have tried to get help from Adobe, but says cannot change the license to a new person.

It is not clear what password you mean.  Normally there is no password associated with the use of the Adobe software.  What to do with the software installed?

There is less chance of someone that can help you here with regard to questions of account that there is contact with Adobe - here are users like you.  Only support Adobe can address issues of account.  You may need to get the former employee in the loop to find things.

Tags: Adobe Licensing

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