Sign on the question

I have reset my password of msn account. I couldn't do it from MY laptop, so I had to use my wife's cell phone. I managed to reset my password and I am able to access my account on my computer using msn mobile wifes. I go to MY laptop and enter the new password and I get the message that my password is incorrect and can I reset it to account.live.com/password/reset. I just did this.

Any suggestion would be appreciated.

Thank you

John

Hello

Is your wife networked laptop / synchronized on your laptop?

His cell phone is added as a device of confidence on your account?

http://Windows.Microsoft.com/en-us/Windows-8/what-is-trusted-device?woldogcb=0

Have you tried recording on the account on the machine of your wife, then try to connect on your laptop?

Clear your browser's cache files and reset Internet Explorer.

Tools > Internet Options > general tab

Click on the button Delete

Uncheck the keep all favorite Web site data

Check all other options, including passwords

Click on the button Delete

Click on apply, Ok

Close Internet Explore then restart a new window.  Try to connect.

To reset IE

Tools > Internet Options > Advanced tab

Click on the reset button

Check delete all personal settings > OK

Click on the Reset button

Click on apply, Ok

Restart the computer and try again to connect.

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