Signed with att - unable to send/receive mail from windows live 7

Used the roadrunner - no probs - signed w / att - probs... went through all the loops w / att tech - says it's a prob of windows... something w /.

their software... How simple is it possible...?  We have fixed the server - ports - id, help etc!  I just signed w / att today and not can not use my

Messaging!

Hi Meggiepp,

I'm sorry to hear that you are facing the issue with mail. I'll try and help you get the issue sorted, however, before we begin, I need to ask troubleshooting questions.

1 when was the last time you were able to use the messaging trouble-free service?

2. which version of the Windows operating system is installed in the computer?

3. do you have an anti-virus installed on the computer program?

4. are you aware of any recent software or the hardware in the computer changes?

Please provide us with this additional information so that we are able to help you the best.

Tags: Windows

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