Site sometimes takes support sessions, sometimes not, depending on the user

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  Hello rarif, welcome.

  I recommend that you try and that you use the Windows Installer Cleanup Utility (WICU).

  1. go in:
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  Hello
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  Hi all
  
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  Start Firefox in Firefox to solve the issues in Safe Mode to check if one of the extensions of the origin of the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > appearance/themes).

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  Hello

  Seems that the page is not correctly exported to the root location.

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  Thank you

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