Smartphones blackBerry how to fix this?

well, I've updated my phone earlier in the day and everything went well. However he then to save himself. This went smoothley until she reached to safeguard the social flow and it froze. He froze it for about 3 hours and I don't know what to do. Ive tried restarting by removing my battery but as soon as my phone turns back he refers directly back to the top and is still frozen! im not a genius when it comes to fix phones if anyone can help please! x

Hello!

(Credit JSanders)

There are two methods for recovering for you to try:

One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

Tags: BlackBerry Smartphones

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