Smartphones blackBerry how to open and view Word and Excel files?

I registered the "Word to Go" and the sheet to Go"applications.  However, when I try to open an excel since an attachment file, a message appears indicating that I can't view the attachment on my device type.  I tried saving the file under the name of previous versions of excel with no luck.

Same problem when I try to export files to blackberry.  An error message indicates the device can carry only the file but not open or read it.

Any help would be most appreciated! Thank you!

Thanks for the reply of John.  I rebooted and no it did not work.  The files do not seem to be recognized by the phone as those I send an email to the phone have a "?" on them.  However, if I open word or excel (to go) on the device, the application looks for files, but can't find even if I put some on the phone but the USB.

Any other suggestions please?  Thanks again.

Tags: BlackBerry Smartphones

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