SmartView error when sending/updating: "the cell or chart you are trying to change is protected."

Hello! Users try to present data in a form, but they get the following error message:

< < the cell or chart you are trying to change is protected and therefore read-only. To modify a protected cell or chart, first remove protection using the command Unprotectect sheet (review, group changes tab). You may be prompted for a password. > >

They get the same error when trying to refresh the form.

The form is part of a list of tasks, but is not supposed to be protected. In fact, they open the form an empty workbook, excel then I don't understand what is the difference with other forms, where they do not have this message.

Do you have an idea of what is triggering?

Users were Smartview 11.1.2.1. The problem described above has been identified as a defect of that computer software has been noted as bug 16017903 by Oracle. To resolve this problem download and install the Patch 16238382, or alternatively Smartview unistall and install version 11.1.2.2.310.

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