So what adobe completely stopped with the customer support?

I remember for a long time, adobe had at least a little bit of customer support, but now it hasn't. No cat, no no email no nothing. I know that it is an Indian company now but it does not mean it should not be supported by the client.

To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

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