How to review the transcripts of cases of Support Adobe from the Customer Support Portal?

I can see case ID, dates, status, product, type, subject matter and notes and answers. However it is not a complete transcription of the cat case on my Customer Support Portal page.

Do you know if it is possible to consult the transcript of chat support somehow matter?

I know that the transcript is available by e-mail when selected during the chat session, unfortunately some sessions have failed to deliver this e-mail. This might have something to do with the representative of the technical support of switching over the conversation, or maybe just old e-mail message is not delivered.

See the image attached below.

Screenshot-2015-09-29-08.40.38.png

Hello

If it failed to deliver to you during the chat session, there is no way to do it under the Customer Support Portal.

In order to get the transcript of the conversation, please contact customer service

We will send it to you by e-mail.

Kind regards

Sandrine

Tags: Adobe

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