Society feeling that I used to be able to modify a file of tones for me?

I recently sent a document in a large printing company to have a printed record.  The document was created in Illustrator using only two colors. They said they couldn't print because he was still more than two colors, and I need to change it to a document of two colours using the Pantone Spot color.

I've never had to do for a company to print before, but I also never had a project of two color before. I opened the file upwards and my selected objects and 'customized' work and remove all samples except the two colours which were now Pantone Spot Color (HSB) I needed. Literally, it took me 2 minutes.

The reason I ask is because they pretty much said I don't know what I'm doing, that a designer is totally insulting.  We all have to make new things from time to time, but it's an insult. Should not, a large company of printing with years of experience, know how to do this for me? They took the original design file... Maybe they don't know what they're doing?

Any clarity on as to why I needed to do and not them is greatly appreciated.  Also... any direction as the best way to use tones on CMYK is appreciated also.

Yes, a printing company should be able to make these changes for you and if their time is negligible and that they would in most cases not charge you.

Several times, you talk to a customer representative and not a real person with Illustrator in order to make the changes. They probably just got aggravated with your work and did not want to put the extensions in for someone else that your job right.

Make sure that your file is built in only 2 colors, using the palette of separations he and only confirming the presentation of CMYK inks.

Tags: Illustrator

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