Solution for the issues with Acrobat 11.0.04 Retina display
Hello
It seems to be a problem for some users experience upgrades to Acrobat 11.0.04 on Mac Book Pro that support Retina display.
In some cases, Acrobat always runs in low definition and the 'Open in low resolution' option is checked and disabled (cannot be changed).
A cause we have identified is a preferences file that is not updated in some cases and prevents the system from let Acrobat running in view of the retina.
To remedy this, you can try this:
- Uninstall Acrobat 11
- Delete Library/Preferences/com.adobe.PDFAdminSettings.plist
- Reinstall Acrobat 11
- Help/update allows you to upgrade to 11.0.4
One of the known workflow is updated from an earlier version of Acrobat that had been installed before an upgrade the system or an older version of Acrobat for example 9 is not supported on Mac OS 10.8.
Please share your experience here and let us know if that does not solve your problem. We will contact you if need be case-by-case basis, to ensure that you have Acrobat running in high definition.
Thank you
Luke
Good to hear, enjoy our HIDPI features in Acrobat 11.0.4.
Tags: Acrobat
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