Some fonts appearing only on Mac

I've produced an e-book on typography for the cards. It was produced on a computer and converted to PDF using PowerPoint 2007 Save As PDF. My clients who are on the PC did not have difficulties to display all fonts listed in the e-book, exactly as it should. However, two of my clients Mac (maybe more, I don't know) have black boxes appear where letters should be. This only happens for some fonts. For example, ratings (OpenType) does not appear, but is Gentium (OpenType). The fonts are embedded in the file. Any ideas? Thank you for any assistance you can provide.

It may even be that fonts are appearing in normal mode (clients have Acrobat Pro, I think), but not when she prints or is in preview or QuickLook. It's a mystery to me.

Are you sure that all fonts are embedded? Maybe it's the question open fonts if they are integrated.

Tags: Acrobat

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