someone at - it problems with cancellation fees?

I am a young graduate who has made the difficult decision to cancel my subscription because I can't afford to pay the monthly subscription. I was told I was charged a $53,11 to cancel the plan that I accepted. Then a few days later, I saw a $637 transaction! I immediately contacted adobe and I was told it was a mistake and I would get my money within 5 to 7 business days. It was May 13, and I'm behind my rent. What I don't understand is how someone wrongly charged $637. I contacted representatives and all say that we are sorry but its still in the process. Well it's not just that a huge company is taking their sweet time to give back me my money! When I paid my dues on time for almost a year. This is just one example of how big companies are abusing the poor.

My number is 0215616147 if anyone reading this cares.

-karina chavez

General information
Cat start time16 may 2015 5:08:57 PM PST
End of conversation16 may 2015 5:24:15 PM PST
Duration (time real cat)00:15:18
OperatorEmeline

Transcript of the chat
Info: Hi, currently, we are helping other customers in line in front of you. We will be with you as soon as possible.

In the meantime, you can try our community forums where experts are online 24/7.


Info: you are now chatting with 'Elizabeth'
Francis: Hello! Welcome to the Adobe Customer Service.
Francis: Hi Karina!
Karina chavez: Hello
Francis: I understand that you have been charged $687 and you want to know about this, right?
Karina chavez: a couple of days, I'm canceling my subscription because I needed to save money
Karina chavez: Yes, I am poor and you guys took all the money I have in my account
Francis: I'm sorry to hear that.
Francis: Let me quickly check your Adobe account so that I can help you better on this issue.
Karina chavez: thanks please because I just graduated and I don't have a job

Karina chavez: I literally had the money for the rest of the month until July
Info: your chat transcript will be sent to [email protected] at the end of your cat.
Karina chavez: Hi we are always connected?
Francis: Yes.,
Karina chavez: Ok
Francis: I apologize for the delay, it is longer than expected. Please allow me a minute or two more.
Karina chavez: does Ok no problem
Francis: thank you.
Francis: thank you for your patience.
Karina chavez: thank you
Francis: Karina, I apologise for the inconvenience caused to you because you have been charged $637,37 instead of $53,11 on May 13, 2015.
Karina chavez: Oh my God, I knew that something was wrong
Karina chavez: makes you literally just my day... I was in tears
Emeline: in this case, I escalate the case to our competent team and they check the box and initiate the return $584,26
Francis: you will be contacted by them in 2 to 3 days.
Karina chavez: thank you Mr President
Francis: once they start the return, you will receive it within 5-7 days.
Francis: is there anything else I can help?
Karina chavez: also just in case that I can give them a call? Monday or Tuesday?
Karina chavez: is there a phone number I can reach them?
Francis: you will not be able to call them because there is no phone number
Francis: However, you can contact us back with the file number: 0215616147 and we will help you with the updates.
Francis: is there anything else I can help?
Karina chavez: no that's all
Karina chavez: thank you for your help
Francis: you're welcome.
Francis: thank you for your patience in this regard.
Francis: it is a great pleasure to help you. You have a nice day and take care.
Francis: Please contact Adobe.  We are available 7 days a week, 24 hours a day. Bye!

Karina, we certainly understand that your experience with the support was not good at all. We checked the details of your case and it accelerated.

To respond to the private Message that I sent you so that we can help you properly.

Atul_Saini

Tags: Adobe

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