SONY KDL-46EX720 subtitles problem

I bought a Sony KDL-46EX720 a year ago to the Portugal. I remember viewing a movie hollow files usb port and it worked fine, except for the subtitles that had a strange police which made impossible subtitles to read (I remember, we had the opportunity to choose among 4 fonts but they were all the same). Since then, I stopped watching movies tray usb and used other methods (connection via hdmi on the pc). Today I have the Tv connected to the internet (ethernet port) for the first time and did the updates (successfully, update version: PKG4.017EUA - 0104). I tried to watch a movie with subtitles (.srt format both .sub, same name as the video file) and I could just find the option to turn on the subtitles. I tried 4 color buttons and the button subtitle, with return error: function not available for the current mode (translated from Portuguese). I looked in all the menus and I have not found that everything about the subtitles/configuration section. I searched the Sony site, etc., and I can simply find an answer... How can I activate/config the subtitles to work with my movie from the usb port files? Thank you

Hello JohnnyDuke,

Welcome to the community of Sony.

Subtitles (.srt) .ts and .m2ts video file formats are not supported by USB playback. Therefore, unable to display subtitles. This is a normal operation.

If my post answered your question, please mark it as an "accepted Solution".

Thank you for your message.

Tags: Sony TV

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