SOS... I don't know what is happening, but when I import the photos to LR5, looks like I have a "Preset" which I did not and the white balance becomes 'custom '... You have an answer that I can solve this problem? Thank you.

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  Please read https://forums.adobe.com/thread/1499014

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  Try this to rebuild icons: -.

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  If you have more than one email, you will be sure that you use the right Adobe ID?

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  .

  If Yes

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  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

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  end of the number.

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