Starting and stopping problem

I use the HP Pavilion g6 - 2248ca laptop now, and its power does not turn off after closing down.  In addition, my phone was locked to the HP or Compaq logo sometimes during the startup screen.  Right now I use window 8.1, but startup problems occur before moving on to the 8.1 window. (Before I had a window 8.)

Hi llpang,

What is the error message you get when the laptop goes down? It seems that the computer is not close but goes into hibernation mode. Click on the link below and under the Hibernate mode section click on Hibernate your PC, it will show you how to put your computer in Hibernate mode. Follow the document and if it is already set to Hibernate switch off.

http://Windows.Microsoft.com/en-CA/Windows-8/how-shut-down-turn-off-PC

Let me know how it goes.

Thank you

Tags: Notebooks

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