Static instead of sound - whenever I'm playing the sound, all I get is static
Whenever I'm playing the sound, all I get is static, if the volume is 100 or 5. What can I do to recover my sound?
Hello
1. what operating system do you use?
2. you use headphones?
3. the problem happens on the speakers and the headphones?
Check what operating system you are using. See the link below:
http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running
If you use Windows 7, then follow these steps:
Step 2: try using the troubleshooting of Audio playback and check if it detects the problem.
To open the troubleshooter of Audio playback:
a. click the Start button and then click Control Panel.
(b) in the search box, type troubleshooting and then click Troubleshooting.
c. under hardware and sound, click on the audio playback problems.
d. follow the instructions contained in the resolution of the problems.
Refer to this article:
http://Windows.Microsoft.com/en-us/Windows7/open-the-playing-audio-Troubleshooter
Step 3: disable the optional speaker effects that are known as improvements and test
Follow the steps below to disable the improvements:
a. Click Start, and then go to the control panel.
b. click sound.
c. Select the playback tab.
d. Enter select speakers/headphones
e. click Properties
f. Select enhancements tab
g. disable all improvements
h. restart the computer
Refer to this article for help:
Tips for solving common audio problems
http://Windows.Microsoft.com/en-us/Windows7/tips-for-fixing-common-sound-problems
Kind regards
Afzal Taher
Microsoft technical support engineer
Tags: Windows
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