Steps of the DCI Get Enterprise Server Data

After reading the online help regarding

CIM get data of Enterprise Server and

Define the procedure of data of Enterprise Server, I always

do not understand how these two steps

and how to use them. Can someone help

explain what is the Enterprise Server domain

and how to use these 2 steps? A few examples will be

also be useful. Thank you!

Hello

Let me explain with an example.

Assume that the call center is for the banking sector with the flow IVR as shown below

---> Start

---> Play invites (welcome to XYZ Bank)

---> Menu (press 1 for banks and 2 for credit card)

---> Output1

---> Get string of digits (enter the account number)

---> Other steps

---> Output2

---> Get string of digits (enter the number of credit)

---> Other steps

....

IVR collects the account number or the caller's credit card number and provides information associated with the appellant. If the caller needs more information, they connect to the available agent. In order to provide detailed information to the appellant, the agent requires a/c or CC number. Since this information is already collected by the IVR, the same can be sent to the Agent and the data can be filled in the screen of enterprise data.

To move these data values to the company data screen, use "Set Enterprise Data" step in the script. Correlatively, the configuration of business data must be done in the office administrator.

Flow of use "Set Enterprise Data" is given below

---> Select resource (Set Connect property as 'No')

---> Selected

---> Set Enterprise Data

---> Connect

---> Queue

The guide of the desktop administrator to configure business data fields

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/cadad455.pdf - Pg.No: 2-3

See also Tech Tip for ' how to set up a company data screen Pop?

http://www.Cisco.com/en/us/partner/products/SW/custcosw/ps1846/products_qanda_item09186a00801df049.shtml

Get the data of the company:

Step to get Enterprise Server data allows to retrieve a field Enterprise Server and store it in a script variable.

When a call is routed to an agent of the CIM with customized business data, the same will be skipped on the company information window. Agents can change the value of these fields in custom business data and transfer to the script of the aef. The script can retrieve these values using 'Get Enterprise Data"step.

It will be useful.

Concerning

Yogi

Tags: Cisco Support

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