STOP Messages

Please HELP!

I have received messages to stop and have no idea how to fix them. I downloaded repair software, but nothing helped. The last three messages are:

STOP: 0 X 0000005 (0XE1B4B13E, 0X00000001, 0X00000000, 0X805F02CA)

STOP: 0X0000008E (0 X 0000005, 0X805EFF3A, 0XA79B982C, 0X00000000)

STOP: 0X0000008E (0 X 0000005, 0X805EFF3A, 0XA7A8982C, 0X00000000)

I'm a user at home with a computer. I would be grateful for any feedback. Thank you.

Very EChallenged

The minidump files show two errors, a PAGE_FAULT_IN_NONPAGED_AREA (50) and KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e).

The process that crashes regularly is the MOBK755backup.exe.

The MOBK755backup.exe is the McAfee online backup.

However, the driver seems to be the cause of the crash is the RapportPG.sys.

So there seems to be a conflict between Trusteer report and McAfee.

Uninstall of Trusteer report should resolve the error.

There is a 'Contact the Support' in the link following link if you wish to contact Trusteer on the issue:

http://www.Trusteer.com/support/

Here's a "bugcheck analysis" of one of the errors with the problematic components highlighted:

******************************************************************************
*                                                                             *
* Bugcheck analysis *.
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
It is a very common bugcheck.  Usually the PIN address of exception
the driver/function that caused the problem.  Always note this address
and the date of the picture link / driver that contains this address.
Some common problems are the exception code 0 x 80000003.  This means a hard
coded breakpoint or assertion was hit, but this system has been started
/ /NODEBUG.  It is not supposed to happen as developers should never have
breakpoints coded hard in retail code, but...
In this case, make sure a debugger must be connected and the
system startup/DEBUG.  This will we will see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, the unhandled exception code
Arg2: 00000000, the address that the exception occurred at
Arg3: a7a76b00, frame trap
Arg4: 00000000

Debugging information:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - the instruction at 0 x % lx 08 referenced memory at 0 x % 08 lx. The memory could not be %s.

FAULTING_IP:
+ fc
00000000?              ???

TRAP_FRAME: a7a76b00-(.trap 0xffffffffa7a76b00)
ErrCode = 00000010
EAX = 0006bb68 ebx = e475b880 ecx = e475b87c edx = 00000041 esi = e438cb04 edi = e479c008
EIP = 00000000 esp = a7a76b74 ebp = a7a76b8c iopl = 0 nv up ei pl zr pe nc
CS = 0008 ss = 0010 ds = 0023're = 0023 fs = 0030 gs = 0000 efl = 00010246
00000000?              ???
Reset the default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0X8E

Nom_processus: MOBK755backup.e

LAST_CONTROL_TRANSFER: 00000000, 80640ca 1

STACK_TEXT:
WARNING: Frame IP not in any known module. Sequence of images may be wrong.
80640ca 1 e479c008 0006bb68 00000001 a7a76b70 0x0
a7a76b8c 80640d9d e479c008 e475b87c 00000001 nt! CmpGetValueKeyFromCache + 0x4d
a7a76be8 806320e2 e479c008 e10bacac a7a76c54 nt! CmpFindValueByNameFromCache + 0 x 65
a7a76c48 806225e0 e10bac88 000 has 0008 00b57a8c nt! CmQueryValueKey + 0 x 96
a7a76cf0 a8bdf3aa 0000033c 00f2f210 00000002 nt! NtQueryValueKey + 0x2cc
a7a76d44 8054167c 0000033c 00f2f210 00000002 RapportPG+ 0x53aa
a7a76d44 7c90e514 0000033c 00f2f210 00000002 nt! KiFastCallEntry + 0xfc
00000000 00000000 00000000 00000000 0x7c90e514 00f2f1e4

STACK_COMMAND: kb

FOLLOWUP_IP:
RapportPG+ 53aa
a8bdf3aa?              ???

SYMBOL_STACK_INDEX: 5

SYMBOL_NAME: RapportPG+ 53aa

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: RapportPG

Nom_image: RapportPG.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4e50acb8

FAILURE_BUCKET_ID: 0x8E_RapportPG+ 53aa

BUCKET_ID: 0x8E_RapportPG+ 53aa

Follow-up: MachineOwner
---------

Tags: Windows

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