Styles correctly implemented, other changes computer 13pt Arial, no replacement to clear

Strange situation... I created a document using proper use of paragraph with CS4 styles and everything is perfect.  I sent the file to someone else for use and editing.  They are not too fluent with ID and they have some strange configurations, they don't yet understand, but for some reason any now when they create a new text box or paste in the new text and apply to ALL styles, it appears like Arial, 13pt instead of the Optima 11.5 pt.  All text using this style seems to stick out, his new no matter what text that he adds.  Normally for something like this, I click on the style and select "Clear /" but he don't think he has something to clear because there is no + next to the style name.  This applies to the text that was already there and correct and for the new text, he said that is incorrect... There is no + showing for style on either.  It doesn't have the appropriate fonts installed so I know its nothing to do with it.  When you view the properties for the style, he says Optima 11.5pt as it should.

He was saved and sent back to me and I see what he was talking about now.  I still have my original file that works still fine and made it back to him to see if it still does it... waiting to hear back.  All I can think is that there some strange settings that do this.  Have already discovered a few others that we have already set.  Any thoughts?

Sounds like a default character style.

Tags: InDesign

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