Support MS Security issues: 16 hours of phone tag Manila/India... assistance level 2 unable to intercept everything which prevents msert.exe, Viper, Malware products opening/operation. Help.

Initially (c the last week of October) my research Google began to be diverted/redirected to the websites of ads (both browsers Firefox & Netscape.).  Spend a few days... I continued to be rerouted.  I downloaded msert.exe (2 copies) both were intercepted as they began.  A popup W32 Blasterworm in these attempts and all subsequent attempts - security mode.)

I contacted the Support Security Ms... After 16 or so hours on the phone with MS in Manila and in India security people, the only 'patches', that they tried were Viper and malware analysis programs that I downloaded on my IMac/stuck on Dell Dimension (running XP Home sp3.)  Negative results... even if I am still able to access the internet with the Dell device... So I guess I can buy W32 people/Privacy Protection patches are selling?

My thought is that can of MS and is fully capable of intercepting 'some viruses, etc.' what is curious, that's why its staff of technical support (nice people) escaped the task... have - me and repeat the same exercise.  Why?
Any help would be appreciated.  Ted

Ted;

I'm sorry that you have had no success with the removal instructions above Privacy Protection guide.  Otherwise, I would say that you call on a free Microsoft malware removal expert located in North America using this site:

http://supportservices.Microsoft.com/support/services/virus_malware_removal

Don't forget to extend the selection of Experts available by clicking on 'View all Experts' until you find someone who can satisfy all your needs by checking their individual profiles for the skill of malware removal you are to research.

Tags: Windows

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