Taylor Swift 1989 tour will not play!

Why will not play around the world of 1989? No matter how long I left to buffering all that I get is a black screen.

Hello there, hollybackgirl.

It seems that your iTunes for Windows stops responding or gives a black screen when you try to play the video content with Apple's music featured. The following Knowledge Base article offers some great recommendations for troubleshooting:

Fix unexpectedly closes or the launch in iTunes for Windows problems

Before you begin, download and install the latest Windows updates available for your PC, and you ensure that you have the latest version of iTunes.

Start iTunes in Mode safe

When you open iTunes in Mode without failure, you isolate the program of any interference caused by plug-ins or scripts not made by Apple. To start iTunes in safe mode, press the Shift and control on your keyboard while you open iTunes.

You will see a message as iTunes starts which says "iTunes is running in Mode without failure. Visual plug-ins you have installed have been temporarily disabled. »

If the problem does not occur in Safe Mode, Remove third-party plug-ins.

Disconnect your computer from the Internet

Errors by contacting the iTunes Store and other Apple services can sometimes cause problems with startup of iTunes. If you remove the possibility to connect to these services, you can see if these features have problems that must be resolved.

  1. Disconnect your computer from the Internet. For example, Turn off WiFi or unplug your ethernet cable.
  2. Open iTunes.

If iTunes opens without any problem, update your drivers. If there is still a problem, Contact the Apple Support for a help to isolate errors.

If there is still a problem, continue below.

Create a new user account

Visit the Microsoft Web site to learn how to create new accounts of users for Windows 8, Windows 7, or Windows Vista or Windows XP.

If you have the same problem in the new user account, go to the systemic issues. If you do not have the same problem, continue to the user's specific questions.

User-specific questions

If the problem only occurs in one particular user account:

Create a new iTunes library to see if the problem occurs in a new library. If you are using a new iTunes Library solves the problem, re-create your old library in your new.
To return to your original library, close iTunes and then hold down the SHIFT key while you open the program.

If the problem persists:

Look for problems with the content files. Audio files can sometimes cause iTunes to quit unexpectedly or stop responding when the program is reading information analysis. To determine which file can cause the problem, follow the steps below:

  1. Quit iTunes.
  2. Navigate to the iTunes folder:
    Windows Vista:C:\users\username\Music\iTunes
    Windows 7 and Windows 8:C:\users\username\My Music\iTunes
  3. Move the file iTunes Library.itl on your desktop.
  4. Open iTunes. Your library will be empty.
  5. Press control and B on your keyboard to open the bar menu of iTunes. Choose file > add folder to library.
  6. Navigate to the folder where your music:
    Windows Vista:C:\users\username\Music\iTunes\iTunes Media

Windows 7 and Windows 8:C:\users\username\My Music\iTunes\iTunes Media
  • Choose an artist, album or song to add to the library and drag it into the iTunes window.
  • Wait that iTunes to add the item to your library and perform the analysis successfully gapless playback.
  • If the search is successful, continue to add songs to your library.
  • If there is a problem with one of your files, your problem will reappear once you add it to the library. Is it reappears, repeat these steps, making sure not to add the files that caused the problem.

    • Systemic issues

    1. Find potentially unwanted programs. Malicious software could prevent iTunes to open or shut down unexpectedly. Make sure your security software is up-to-date and scan your system.
    2. Try adjusting the settings of your security software. Learn more about how to solve the problems of security software.
    3. Make sure that iTunes is installed correctly. Improper installation of iTunes can contribute to a variety of issues. Learn how reinstall iTunes.
    4. Update the drivers on your PC. The outdated drivers on your computer can cause iTunes and other applications to behave strangely. Learn how to day the drivers on your computer.

    Thank you for being a part of the communities of Apple Support.

    See you soon.

    Tags: iTunes

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