terrible/subscription/navigation aid

I must say that adobe is the WORST with the support and navigation. I just spent the last hour looking for help, but the CONTACT box says that I can chat (it's the only option) but that option is not a direct link and apparently nowhere else to find a live chat. Everything is so clustered and confused, and there is no obvious way to get what I need. I don't have time to deal with this!

The problem: I agree with cloud creative and joined/subscriber to adobe stock, but used an e-mail and the password, so it is not connected to my original account. It's quite problematic, but then when I tried to record or upload a picture on the new account, it took me to a screen that says purchase once, or you subscribe. Well, I already have! so why is he trying to make me pay to register again? will I have to pay twice? How can I move my new subscription in the CC, I already have? How can I save photos to consider later? There is no lightbox. How to ensure that I do not pay double for everything, when he does not mention that I already paid for the service?

It's terrible!

At this point, I want to just cancel my subscription to the part stock and go elsewhere.

As you have the subscription Stock under a different Adobe ID, you must ensure that you use this ID to connect with stock.adobe.com.

It may be better to cancel the subscription of Stock and sign up using the ID associated with your subscription CC to avoid confusion.

Kind regards

Bev

Tags: Adobe Stock

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