Text and missing graphics

Hey all,.

I hope you can help me, because my client has a big meeting next week and I am still having problems tracking down what the problem is here. I tested my site flash in Firefox and IE, and also look at a-okay. I also had several people I know view the site from their computers and everything goes well for them, too. However, both my client AND the people they introduce you to trouble to view the site. He lack the graphics and text on two different pages and I'm pulling out my hair as to why.

I had my client to upgrade their flash player to the latest version and make sure that they also have the latest version of the web browser they use (they tried both IE 6 and Firefox 1.5). Still no improvement.

To give you an idea of what they see, I made a web page with photos of what I see vs what they see. You can see here:

http://www.FatCow.reallivesports.com/problems.html

I don't know what to do, or if someone can tell me whatever it is by looking at these images.

I am using Flash 8 Professional and release of Flash 8 files, I use the FLVPlayback component in the site.

If you would like more information to help, please let me know what you need and I'll try and give it. I'm really against the wall here.

Ed

Hey all,.

I finally had some success and the client can now visit the Web site, as I see it. Seems like it was a problem of version of Flash Player. They swore to me upwards and downwards that they got the latest version of what I told them to enter... they do not have. I got on the phone with the customer and walked through uninstall completely their Flash Player and then install the latest version... voila... everything works now. Apparently, they were viewing the site with a player version 7. The site requires version 8, I use some of the features that is supported only by 8. Just to be sure that someone else can't or never, I revamped my flash player/internet browser detection code and now everything is fine. If they do not have at least version 8.0.0.0, they are redirected to download the latest player.

The thing I don't understand, however, is why were the GRAPHICS endangered? It's pages where I was not even using the components in Flash 8 only, but the graphics have been problems. Weird.

Problem solved. Thanks to everyone who gave a helping hand. I greatly appreciate it.

Ed

Tags: Adobe Animate

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