The auto attendant courses

Friends of the phone Hello... friends,

It's not the game of the francs of the this is the room for driver...

That's what wonder looks like another:

I have 5 SDA correspondent one of 5 different service standards.

For these 5 standards the customer has 2 7931 (the 3 first services and 2 on the second).

He wishes:

-standards a home differentie of these 5, being able for example to know if one call service 1 (SDA1) or 4 (SDA4)

-A welcome and a queued to 3 calls on each service, so the first 7931 to the newcomers on the visauliser/unhook 9 calls and 6 on the other.

-NOT STANDARD AUTOMATIC

-A strong message by service hours

-Pour the periods Congress have a STANDARD AUTOMATIC message by service so perono SDA

Do you think that a UC500 knows answer has this need, I admit that my knowledge in this area are a bit 'fair '.

Thank you pour your help and happy holiday for years and all

Eric Pelletier

Hello Eric,

My idea of comment CELA Configurator: 5 AA + 5 B - ACD scripts.

Note: 5 scripts AA is the limit of the UC500, ook CCA allows of Configurator as 3, it will go on web interface.

Pour the script exactly for your needs, USE tuner the same it will take CUE Editor.

Each script, pdt days/hours worked, refers directly to ACD - B (to do not the AA sent) or otherwise a another behavior; on can do a behavior closing hours, days of vacation or emergency (to activate in the event of snow or flu for example...).

5 instances of B - ACD similar but with numbers of different drivers. Ultimately, on can use only-group, since only 2 posts... or use only 2 B - ACD saw that two positions... easier to use pour the person.

Ideas on to dig, develop, but here are my first thoughts.

Have a good holiday, see you in January.

CDT,

Amandine

Tags: Cisco Support

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