The CC license renewal

I have a number of clients with Creative Cloud 2014 installed. Using creative cloud Packager, I used the serial number, we have been provided at the time of purchase. For more than a year, they worked without any problems. Recently, the licenses have expired, however contact our team of software licenses and the provider who provided us with software licenses, they confirmed that the new licence renewal have been paid and processed. However, my clients are all impossible to access Cloud Creative applications, they invited to the Adobe ID (which has never popped up or they had to jump only once) and where the application does not open. We have not made any changes to the packaged (via Creative Cloud Packager) and I can verify that our network works as it should. Are there any currently known issues or delays regarding the activation of licenses? Thank you.

The problem is the conditioner in all probabilities, it will be best to contact the support team Adobe directly through this Contact Customer Care - cloud creative teams.

https://helpx.Adobe.com/creative-cloud.html

Concerning

Stéphane

Tags: Adobe

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