The company's FTP

The FTP of Dell Enterprise site is down or having problems?  I have several servers I want to perform updates on through the life cycle of the order and get the failure of authentication FTP-enter correct user name and password and try again.  Suggestions/Info?

I opened a case to Dell customer service. It was a strange phone call to say the least.

I had to explain my problem about 3 times the first guy and then was transferred to a server engineer. The mechanic began grilling me as to why I need to download the ESX hypervisor and why am I "change the operating system of your server. Then, he questioned me as to why I need to download firmware updates and if something was wrong. I almost hung up at that time but stuck in there. I explained that it was brand-new in the servers box with no operating system that is installed at the factory. I also explained that it is our policy to update firmware all newly deployed production servers. It was surreal.

He then confirmed that FTP is down for everyone (he heard another group permissions "wiped out". He didn't believe me when I told him that I could not download a file from the Dell Support site. After much back and forth he finally tried himself and confirmed my suspicions that the problem is on their end. Basically, he said there is nothing they can do and just keep trying. Grand... Next time I'll buy Proliants.

Tags: Dell Servers

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