The cutting tool freezes

When I cut a window in this Web site, https://www-k6.thinkcentral.com/ePC/viewResources.do?method=retrieveResources the OS crashes and I have to restart.  It seems to work in all other Web sites.   Help!

Hi Jeanb1122,

1. what web browser do you use?

2. you receive an error message or error code?

I suggest you perform the clean boot and check.

Place the computer in a clean boot state, then check if it helps. You can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

 

Note: After troubleshooting, be sure to configure the computer to start as usual as mentioned at step 7 of the article mentioned above.

Let us know if that helps.

Tags: Windows

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    ------------------------------------------------------------------------------------------

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    Visit our Microsoft answers feedback Forum and let us know what you think.

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    Click Start, type: enable or disable windows features

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    Original title: Snipping Tool will not "Save as."

    The cutting tool is not going to save anything. If I press the icon Save, nothing happens and when I close and he invites me to save anything as soon as I click Yes, it just closes. I checked the registry and file my pictures, that's where it should be. I also ran some scans and nothing has come so far. Someone already had this problem before?

    Hello

    I understand the inconvenience you encountered.

    According to the description, Snipping Tool is not save something.

    I would be grateful if you can provide us with the following information to help us better understand the issue.

    1. Did you do any change important before this problem?

    2. Do you receive an error code\ error message?

    I suggest you to scan SFC and check.

    System File Checker.

    You can run the System File Checker tool and check if it helps. SFC scan will scan system files corrupted on your computer. You can read the following article to use the appropriate System File Checker tool.

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    http://support.Microsoft.com/kb/929833/en-us

    In addition, refer to the article below:

    Cutting tool

    The cutting tool: frequently asked questions

    Hope this information is useful. Please let us know if you need help with Windows.

    Thank you

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