the mouse does not work even if it's a brand new mouse

Hey guys,.

I'm running into a problem with my mouse.  It seems that even when it is plugged in, and my computer makes the sound indicating having recognized the usb device, and even when the mouse is everything is turned on, it still does not.  I even bought a new one, and that one doesn't work either.  I cannot use the touchpad.  I use a HP Envy dv7 notebook pc with windows 8.  Other stuff usb works fine, it's just these mice.

Hello brentonoho.  I understand that you are having problems with your mouse.

I want you to check and see how the computer detects the mouse after that you are connecting.  This would be better done by Device Manager.  Here are the steps.

  1. Go to your device manager.
  2. Expand the section 'mouse and other pointing devices '.
  3. If the mouse is listed here, double click on it and let me know if it is giving errors.

Have a great day!  I'll keep an eye out for your answer.

Tags: Notebooks

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