My optical mouse 3000 does not work even if the red light is on in the background
My optical mouse 3000 does not work even if the red light is on in the background
Hi Russell,
Thank you to contact Microsoft Community and we will be happy to help you with your concern.
According to the description, it looks like you are facing a problem with the optical mouse 3000.
It would be great if you could answer these questions to help you further.
1. have you made changes on the computer before this problem?
2. you receive an error message or error code?
3 is confined with any specific application?
I suggest you to see the steps in the following Microsoft article.
Mouse, touchpad and keyboard under Windows problems: http://windows.microsoft.com/en-US/windows/help/mouse-touchpad-and-keyboard-problems-in-windows
Troubleshoot the incidents of the response to the mouse or wireless keyboard: http://support.microsoft.com/kb/838398
Troubleshoot a wireless mouse that does not correctly: http://support.microsoft.com/kb/321122
We would be more than happy to help you if the steps above did not solve the problem.
Tags: Windows
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