The orders of billing and installation.

I bought the version student and teacher of the 12 months prepaid of Adobe CC from a retailer and bought the good. I can't install all products; It says on my profile that the order will have 24 hours to treat, but it rained overnight. What should I do?

I was also wondering if it's part of the problem: before you buy the 12 month plan, I've been on the Photoshop 30 day free trial, but this was linked to a different Adobe ID. So, I already downloaded and installed the CC app to my computer, which is linked to another account. However, when I bought the full version of student Adobe CC I linked it to my student email to prove eligibility. This does mean that I have to uninstall and reinstall the app CC, then bind it to my student account in order to install programs?

Thank you

Hello

The prepaid subscription purchased through retailers was completed and filled.

Please disconnect and reconnect to the application of CC desktop and it should fix the problem.

See - https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

^ Ani

Tags: Adobe

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