The sound is missing and other weird behavior

Original title: is not very computer savvy.

Hello

My computer seems ti have something wrong with it. He has lost all the sounds and really strange things. For example, it won't let me go in my account hotamil. It freezes and I have to shut down the computer, also when I open word 2010, told me that I must go to my control panel to solve the problem. I tried to make a recovery and take it back to earlier date and it does this through and restarts then to say an error has occurred while he was and nothing has changed.

I'm not the smartest when it comes of this substance and the thought that it might be useful to put there before I take it to someone.

Thank you for your time.

T.

I think it would be more sensible to run some decent scans for malware first, then start solving the remaining problems.

He doesn't has any sense to try to arrange things on a system having malware on it (does?).

What do you currently use for antimlaware/antivirus software?


Download, install, update and do a full scan with these free malware detection programs:
Malwarebytes (MMFA): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
They can be uninstalled later if you wish.

Tell us a little about the patient:

What is your system brand and model?

What is your Version of XP and the Service Pack?

Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..

The question was preceded by a loss of power, aborted reboot or abnormal termination?  (this includes the plug pulling, buttons power, remove the battery, etc.)

The afflicted system has a CD/DVD drive work?

You have a true bootable XP installation CD (it is not the same as any recovery CD provided with your system)?

If the system works, what do you think might have changed since the last time it did not work properly?

Once MBAM and SAS run clean, we can fix the remaining issues with at least some conviction that there is no obvious malware on the system.

Tags: Windows

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