the unknown software exception (0xc0000409) occurred in the application at location 0x10017ed

I start an older game diablo II lord of destruction, when I click on the exe file, this is the message I get. This just started happening. I uninstalled the game and reinstalled the hame 3 times. Still getting the same message. I did nothing to change my opporating system and have all the updates for windows xp service pack 3 installed. all the drivers are the same, and I even did a restore a week ago. Nothing helps.

Hi Teeker409,

1. did you of recent changes on the computer?

2. do you have security software installed on the computer?

It is possible that some third-party programs installed on the computer is causing the issue during the installation of the game.

I suggest that you put the computer in a clean boot state, and you try to install the game.

To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

For additional assistance, contact the game supports using the link below.

http://us.Blizzard.com/support/index.XML?locale=en_US&gameId=1

Tags: Windows

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