"unknown software exception (0xc06d007f) occurred in the application at location 0x755de124." Vista Home Premium SP2, the problem occurs during execution of Word (Office 2007), Adobe Acrobat 9 Standard, IE8, AIM.

Running a HP with an AMD Phenom 9750 X 4 64-bit.  When you run Acrobat with Word (IE and PURPOSE in the background), the computer began to freeze.  The cursor shows the ring to turn for a few minutes, then who stops too.  CTRL-Alt-Del does not work.  Finally, the error message above appears, I click OK and it closes the program that is on top of the Office at that time.  The error message appears again (same message), and the computer crashes completely.  The only thing that can be done at this time is to restart the computer.

This problem happened after three months ago, and nothing until yesterday, when he arrived about 8 times.  This could be the cause?  All thoughts/possible solutions?

Help!  and thank you!

scurvyturbo

Update: now, the computer froze just on a full white screen, and everything I had opened a window of Firefox, it was.  Don't know what that means...

You use Sharepoint?  This error seems to be frequently associated with users who use this app.

Do you know when this problem started?  Try a system restore to a point in time BEFORE the problem started.  Here is the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/.  Don't forget to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will need to re - install any software and updates that you have installed between now and the restore point, but you can use Windows Update for updates.

Try to use all the applications above except IE8 and see if the problem persists.  I read a few posts that suggest that this may be an IE issue (or somehow related to IE - especially when it is run with a desktop application).

Let's try a clean boot to see if some 3rd party application is causing the problem.  Here is the procedure: http://support.microsoft.com/kb/929135.  If things are smooth with the boot so it's a process of elimination to identify who did respoinsible for the problem by following the procedures described in the above link-, but we will know THAT we nailed it, and it's only a matter of time before you find the source (then we can decide what to do about it - uninstall or try to find a solution in order to continue to work).  Don't forget to put in normal operation when you are finished.

I hope this helps.  Please post back in all cases we will know what happened (and maybe can come up with other options to try).

Good luck!

Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

Similar Questions

Maybe you are looking for