The upgrade of vista activation window

I have a HP computer I bought several years of 'NEW '.  She had the window XP by HP with a key code on the side of the computer for XP.  Later, I've updated with windows vista, which was more stable and safer.   My computer is turned off and I couldn't have managed to restart.  First, I tried the vista upgrade disc and he told me that I had to use the original windows XP to perform a recovery.  Since the windows XP has been installed by HP I had to use the original recovery discs, I did when I first bought the computer.  Then I had to reinstall the upgrade to vista.  Now to my problem: I tried to activate the vista, but since it was installed by HP there is no activation wizzard, so I used the prompt "Activate now" and he asked that I enter the code I did and he said I have used the original key not upgrade code code.  So, I am entered in the key for the windows XP code he would accept either this key code.  I called the Microsoft Support Center and tried to get help.  Finally, I need to talk to a technical support and he said that I'd give it an activation number that is indicated in the "Activation Wizzard" which I told her that I don't have the "Wizzard" because it was installed by HP.  He said he couldn't help me and hung up on me immediately.  Then, I called HP to see if they could help me get the activation number that Microsoft wanted to.  They said that my computer was more guaranteed and could not help me, but could give me to another group of service that would charge me aqpproximately $60 to help me.  I told him everything I needed was the GOOD key code for the window they've installed on my XP computer or tell me how to enter into the computer to confirm that the key code, they gave me was correct or not.  He asked for forgiveness, but my computer was out of warranty.  I bought two operating systems of windows for this computer and have two key codes and neither one of them can be activated.  The key encoded on the computer is provided by Microsoft and key coded on the Vista upgrade is provided by Microsoft, so why can't the operating system activated by Microsoft.  For both companies CUSTOMER SERVICE leaves much to be desired.  I have spent a lot of time getting this system to the top and re - install the other software that I had to go through all of the upgrade again.  I don't want to not all over again if I don't get the Windows operating system that is activated before the end of the time and the system shuts down again.

Hello

It seems that the Windows Vista product key has been blocked, so you may need a new product key.

You can keep your Windows Vista DVD at hand & contact Microsoft Product Activation Center for assistance.

Reference: How to solve the codes error Activation Volume Windows 7, Windows Server 2008 and on Windows Vista computers

Hope the helps of information.

Concerning
Joel S
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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