The user cannot see the movie online

I have a user who opens one of our films, the window appears opn and nothing happens. I can't find what pluggins they need

Welcome to our community, Jesse

Needs of all your users is the Flash player. There is either a supplement to the Firefox browser or an ActiveX control (I think) for Internet Exploder.

Assuming that all look to a server location, the fact that others see no question is indicative that all files are in place. The player would be the only thing that comes to mind.

Maybe try upgrade to the latest version of the user? Refer them to this page:
http://www.Adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

See you soon... Rick

Tags: Adobe Captivate

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