There are ten virus adware and malicious software attempting to invade my files; If you follow prompt to "remove all", nothing happens. How can I solve this problem?
There are ten virus adware and malware that have file names tries to invade the following files: my dovument (7), Shared (6) and Local C drive files (78); If you follow prompt to "remove all", nothing happens. There are three flashing warning signs alert me of evil potentiial for files named above. How can I solve this problem?
Hello
We need more information. What antivirus do you use? Don't forget to contact support
and forums. If the MSE a response - MSE here on answers forum. What version of Windows
you use. It might also help if you named the malware involved.
Please provide all the information we need to help us help you.
How to ask a question
http://support.Microsoft.com/kb/555375
===============================================================
This troubleshooting is for Windows 7 - Vista is similar - for XP using RUN instead of
Start - Search.
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be harder to detect as
the cause.
No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.
It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.
TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684
Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free
SuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE
Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)
Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en
also install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->-->
Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp
Try the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro
--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htm
Microsoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx
----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1
--------------------------------------------------------
There may be necessary sanitation - which some depends on your version of Windows.
RUJ SFC/scannow and checkdisk (CHKDSK) - if necessary to do a repair installation. For
more information on these methods require responses - Windows Forums for your version of
Windows.
Answers - Windows Forums
http://answers.Microsoft.com/en-us/Windows
Also, be sure to provide all the information we need to help us to help you:
How to ask a question
http://support.Microsoft.com/kb/555375
=======================================
For extreme cases:
This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully and only after
you have exhausted other options.
http://us.Norton.com/support/DIY/index.jsp
================================
If you are in North America, you can call 866-727-2338 for virus and spyware help
infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
international information, see your subsidiary local Support site.
Microsoft support - Virus and Security Solution Center
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0
I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
Tags: Windows
Similar Questions
-
I have a sony vaio vgn - fs415m laptop and I have no sound on it. I'm missing an audio device I think. How can I solve this problem
Hello Keno09,
Thank you for your message. We will check your audio driver. Please follow these steps:1. click on 'Start' > right click on 'My computer' > select 'manage '."2 click on Device Manager.3. in the right pane, click the (+) sign next to "Sound, Video Game..."4. underneath, you will find the brand/model/name of your audio card/adapter?5. you will need to go to the site of the manufacturer and download/install the latest driver for your audio device.Please let us know if it did or did not help to solve your problem.See you soonEngineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.
-
Hi, I need to download the acrobat PDF after registration and cc payment, I get the new which is not available for mac ist... How can I solve this problem... I use only the mac...
If you had bought subscription Acrobat Standard / stand-alone product , you need to cancel the subscription / order and re - register / re - order subscription Acrobat Pro DC / stand-alone product.
-
Question
I have Mozilla Firefox 9 and I have Kaspersky Anti-Virus 2012 but Kaspersky is not compatible with Mozilla... How can I solve this problem?The patch would be released after January 11, 2012 to settle the problem of the incompatibility of plugin.
Please be aware that you are not less protected, as KIS/KAV products scan on the level of traffic without worrying.
-
I am trying to install an update to iCloud on my Win 7 PC and I get an error message that there is a problem with my windows install. How can I solve this problem?
Hello grandpa_bill,
Thank you for your participation in the communities of Support from Apple.
If you get an error when you install an update to iCloud for Windows, try to download the latest version of download iCloud for Windows.
For more information, see get help using iCloud for Windows.
All the best.
-
Some servers are build via VCenter and these servers do they appear in the VRA. How can we solve this problem?
Please perform data collection and create a fake blue print.
Go to infrastructure Organizer select the cluster and in the next tab filling details such as blue print and other information, click Finish.
You can manage these servers through vRA.
-
I installed the photoshop of 2015 and the icons are huge. I can't use the preferences because the page is too large to navigate. How can I solve this problem?
Set the user interface of the scale to 100% in your preferences and restart Photoshop.
-
Why are my preferences and my 'Tools' menu in gray and how can I solve this problem permanently, not whenever I go into a PDF?
Also how can I get each pdf open to 100 viewing?
JH
Hi Jason,
Can't you see it's not "SECURE" in the title bar for documents where the tools are grayed out? If you do, which would indicate that the document has been password protected and perhaps editing restrictions.
Best,
Sara
-
Separated from this thread.
My phone displays an error message on the startup file and it mentions the installation media, how can I solve this problem?
Hello
See if that helps you.
Do a Safe Mode system restore to before the problem started.
http://bertk.MVPs.org/html/restoresysv.html
How to access Safe Mode
http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
If it doesn't, try a startup repair and / or a system restore using a DVD of Vista from Microsoft
Manufacturers recovery disks normally do not have Service Options; they are normally a relocation to the factory only settings option.
Here is the guide to repair Options using a Vista DVD from Microsoft.
If a friend or a work acquantance of yours has one, you can borrow and use it for repairs.
http://www.bleepingcomputer.com/tutorials/repair-Windows-with-Windows-Startup-Repair/
Table of contents
- Overview of Windows Vista repair options
- How to perform an automatic repair of Windows Vista using Startup Repair
- Advanced Tools Overview
- Conclusion
If you do not or can not borrow a Microsoft DVD there is a download of a file ISO of Vista Startup Repair available that you can put on a Bootable floppy to make the above startup repair and that the method is recommended by a large number of posters in these Forums.
Unfortunately, you have to buy it.
Here is a link to it:
http://NeoSmart.net/blog/2011/Windows-Recovery-discs-updated-reinstated/
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
There are several methods to reinstall Vista.
This can help you (download files and make your own DVDs):
http://www.heidoc.NET/Joomla/technology-science/Microsoft/57-Windows-Vista-direct-download-links
And here are instructions on how to burn ISO disk images:
http://www.SnapFiles.com/get/isorecorder.html
The download links and information on how to make the ISO file, and then create the Setup DVD above are at this link:
"How to download a Vista ISO and create a Setup DVD or USB"
http://www.Vistax64.com/tutorials/301852-Vista-ISO-download-create-installation-DVD-USB.html
"How to create a USB of Vista Installation key '
http://www.Vistax64.com/tutorials/181538-USB-bootable-Vista-installation-Flash-thumb-drive.html
___________________________________
You can contact your computer manufacturer and ask them to send you a set of recovery disks.
They should do this for a small fee.
To reinstall Vista using their recovery disk/s, you start from the 1st recovery disk they provide and follow the manufacturer's instructions to reinstall:
You need to change the Boot order to make the DVD/CD drive 1st in the boot order:
How to change the Boot order in BIOS:
http://pcsupport.about.com/od/fixtheproblem/SS/bootorderchange.htm
"How to replace Microsoft software or hardware, order service packs and replace product manuals.
http://support.Microsoft.com/kb/326246
___________________________________
And if you have never received a recovery disk when you bought your computer, there should be a recovery on the drive Partition hard reinstall Windows how much you bought your computer.
The recovery process can be started by pressing a particular combination of the key or keys at startup. (Power on / start)
Maybe it's F10, F11, Alt + F10, etc., depending on the manufacturer.
Them or us ask the right sequence of key.
___________________________________
Some manufacturers have more available Vista recovery disks.
If this happens, you may need to try this instead:
You can also borrow and use a Microsoft Vista DVD, which contains the files for the different editions of Vista (Home Basic, Home Premium, Business and Ultimate) must be installed. The product key on your computer / Laptop box determines what Edition is installed.
Other manufacturers recovery DVDs are should not be used for this purpose.
And you need to know the version of 'bit' for Vista, as 32-bit and 64-bit editions come on different DVDs
Here's how to do a clean install of Vista using a DVD of Vista from Microsoft:
"How to do a clean install and configure with a full Version of Vista '
http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html
And once the operating system is installed, go to your computer manufacturer's website and get the latest drivers for your particular model or laptop computer.
And phone Activation may be necessary when you use the above installation method.
"How to activate Vista normally and by Activation of the phone '
http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html
See you soon.
-
8007371 C error code. This is what and how can I solve this problem?
For these last two days I tried to update my Windows Vista, but the updates that I tired failed and show this error code on this subject. What this mean and how can I solve this problem? Thank you.
Hello
1. do you have security software installed on the computer?
2 did you last modified the software on the computer?
3. do you have active user account control?
Method 1:
I suggest to turn off user account control and also disable any anti-virus application and then try to install the updates.
Enable or disable the User Account Control
http://Windows.Microsoft.com/en-us/Windows-Vista/turn-user-account-control-on-or-off
Warning: User Account Control (UAC) can help you to prevent your computer from unauthorized changes. It works by asking permission when a task requires administrative rights, such as installing software or changing settings affecting other users. We do not recommend disable user account control. If you turn it off, you must reactivate as soon as possible.
Disable the anti-virus software
http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software
NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
If the steps do not help, go to the method 2:
Method 2:
I suggest you run the FIXIT from the link below and.
The problem with Microsoft Windows Update is not working
http://support.Microsoft.com/mats/windows_update/
Method 3:
You can also try the steps mentioned in the link and check if the two steps above do not work.
Cannot install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2
http://support.Microsoft.com/kb/2509997
Hope this helps and keep us informed if you need help.
-
I do automatic closing his day, the computer has not been connected in recent years. 46 updates downloaded, when I turn it on it tries to configuire updated and fails. He then returned back. How can I solve this problem?
Hello
What is the accurate and complete error message?
Method 1:
You can see the knowledge base article and check if it helps:
An update is not installed successfully when you try to install the update in Windows Vista and Windows 7
http://support.Microsoft.com/kb/949358Method 2:
You can stop the automatic update and install an update at a time and restart the computer to verify the update is causing the problem.
Check out the link:
http://Windows.Microsoft.com/en-us/Windows-Vista/turn-automatic-updating-on-or-offYou may need to temporarily disable the antivirus software updating.
http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks -
iTunes continues to crash on my iMac using OS 10.11.4 forcing me from quitting smoking. Someone else has this problem and how can I solve this problem? I use the latest version of iTunes. There seems to be a problem since I updated the system software.
iTunes: solving problems with third party plug-ins iTunes - https://support.apple.com/HT203395 - press Option and command (on Mac OS X)
Hold down the option/alt key and create a new test library. If iTunes start your old library file is corrupted and will need to be replaced from a backup or rebuilt from scratch.
LINC Davis February 2016 - https://discussions.apple.com/message/29767369#29767369
Reinstall iTunes:
-Post of Niel April 2015: re - install iTunes app - https://discussions.apple.com/message/28055467#28055467 - delete the old application first, with instructions on how to do it.
-April 2015 LincDavis post with some more details on the method outlines Niel - https://discussions.apple.com/message/28101611#28101611
-
Hello United team, I installed recently the 'command and conquer zero hour', but when I open it this error pops up "you have experienced a serious error, serious errors can be caused by many things including the virus..." "How can I solve this problem
"You met [a] serious error...". "It would be interesting to know what software gave this message. The game? Windows? Unlikely, I've ever seen a strange warning like this. Is it followed by a Board, what to do next? -I'm asking this because many "rogue AV" programs use similar messages to push users to install their "security solutions" = malware that contains and spreads viruses, he warns against.
-
When I got the test I deleted some things out of my computer to make sure that I had enough space. I deleted something and now photoshop or any other applications do not work. How can I solve this problem? Since then, I have now bought creative cloud
Is there a message you get when you launch Photoshop? Please tell us which version OS are you using, try: https://helpx.adobe.com/photoshop/kb/photoshop-crash-with-faulty-module-photoshop-exe.html
-
My machine tells me there is no direct sound, how can I solve this problem
my machine tells me there is no direct sound, how can I solve this problem
Original title: sound problem
You can try to download the latest version of directx and see if it solves your problem...
Maybe you are looking for
-
Tecra 550CDT - how to install the OS on this device?
I just received a Tecra 550 TRC, which worked beautifully on Win 98, until it is the previous owner attempted an upgrade to Windows XP. (Probably not very wise in view of its features!) In power, he gives the choice of Windows 98 or Windows XP, but d
-
How to get the version of an application built
Hello I try to get the version of my applications to display on the front panel. He looked in the node property but I have not found the right class and property, I hope you can help me. I have attached a picture for discriebe my problem BR and thank
-
I want to be able to take music from my xp and play on my windows 7 and also be able to download all the music and stuff for my windows 7 to my xp without losing something.
-
Unable to get sound when you import video clips (.m2ts) Cannon for Windows Live Movie Maker video recorder or on the video file (.wmv). Does anyone have a suggestion as to how this can be done?
-
6248 VLAN do not receive the DHCP scope
I created two new DHCP scopes in my windows server 2003: 192.168.2.0 - public, and192.168.3.0 - VOIP. This DHCP server is connected to a Dell powerconnect 2708, which is connected to our new powerconnect 6248P via fiber point-to-point. In the new com