There is a box on my home page; nothing works on the screen and I have to open my home page in a new window. Can you help me?

When I open Firefox on my home page, there is an empty space in the middle of the screen. No script; just a bar click on and an empty box and a (?). Nothing works and to get out of the Firefox screen, I have to close it with the Task Manager. I can open in a new window and the box is not - that's what I use now. Can I have a virus? Any help will be appreciated. Thank you. Carol

AOL toolbar extension has been reported because of this problem with an empty window that appears at startup.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

  • Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
  • Do NOT click on the reset button on the startup window Mode safe

Tags: Firefox

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