There notifications 'Rejected' request for Signature of WF?

In WF GSM, we have a step that requires a few requests of signing of the different functional areas.  We noticed that when a signatory refuses to 'sign' that no notification email is getting out to the owner of the step.  It's counterintuitive to user experience, and notifications of different provider how work SRDC workflows.  Is there a configuration to enable GSM WFA Signature rejected = notification '' THEY ''?  If there is no configuration option, how others solved this?  Your users asking or have asked in the past for notification when another rejects their technical object?

Thank you!  -Beckie

Well, there is a work around, but it would require custom coding.

Basically, you could create a workflow (a class) action that could be triggered on a transition of workflow under review to reject/not approved to apply for Signature. Workflow action could, with the help of the doc current signature, check out the current owner of the related specifications and send a notification by e-mail.

Unlike GSM/SCRM workflows, adding a workflow action to the workflow Sig Doc would have to do single via a database script, but it's a simple.

If you are interested, let us know, we can provide some guidance on how to do it.

Tags: Oracle Applications

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