Period of notification of the request for more information

Hello

We have implemented a notification of approval for our client who is at a high level,

applicant-> 1 - > 2 approver approver

Once a request is made, the notification 'approval' goes to approver 1 track 2 approver. The application is approved when both approve to approve the request. If no action is taken by the approvers, the original notifications are cancelled and escalation notification is sent to the approver supervisor 2.

We have a deadline of 48 hours for initial approval notifications sent to the approvers (1 & 2). Where 2 approver prays for more information using the "Request for information" button, the TIMEOUT clock does not reset itself and the notification is cancelled after that even if 48 hours, the notification is in the queue of the applicant.

It is originally the notification of escalation become approver supervisor 2.

The question is why does the timeout clock not reset when the notification back to the applicant for more information. Is this the behavior of the workflow notification standard oracle? Is it possible to customize and to achieve this goal?

Best regards,
Ashwin

There is a demand of improvement for this bug ( Bug 14492570 enhancement request
( Bug 14492570 : ER: time-out is PRODUCED EVEN IF YOU SEND a REQUEST FOR MORE INFORMATION below)

See also Note [ID 1483552.1]

Tags: Database

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