There was an error Code Ox800710D9 when you try to update and install the Windows SP2

I can't update Windows XP SP2 due to an Ox800710D9 error code.

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Hi frankhunt,

Try these steps and check the result.
Step 1: Stop the Cryptographic Service
a. Click Start, click Run, type services.msc in the Open box and then click OK.
b. in the Services dialog box, click Cryptographic Services, and then click Properties.
c. in the cryptographic services properties dialog box, click the general tab and then click on stop.
Option Service status changes to Stopped.

Step 2: Remove the Windows Update.log files
a. Click Start, click my computer and then double-click the hard disk where Windows XP is installed. For example, double-click the C drive.
b. click the Folders box, click the Windows folder and then click the System32 folder.
Note If you receive the following message appears, click Show the contents of this folder:
"These files are hidden.
This folder contains files that keeps your system works correctly.
You should not change its content. »
c. click on / open the CatRoot2 folder.
d. remove the Edbxxxxx.log file.
Note: In this step, xxxxx is a placeholder that can represent any combination of letters and numbers, numbers or letters.
e. Click Start, click my computer and then double-click the hard disk where Windows XP is installed. For example, double-click the C drive.
f. click the Folders box, click the Windows folder and then click the Security folder.
Delete the file Edbxxxxx.log.
Note: In this step, xxxxx is a placeholder that can represent any combination of letters and numbers, numbers or letters.

Step 3: Start the Cryptographic Service
a. Click Start, click Run, type services.msc in the Open box and then click OK.
b. in the Services dialog box, click Cryptographic Services, and then click Properties.
c. in the cryptographic services properties dialog box, click the general tab and then click Start.
The service status option changes Started.

Step 4: Install the service pack
a. visit the Windows Update Web site to update the computer to Windows XP SP2: http://windowsupdate.microsoft.com
b. install the update and check the result.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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