tiles of Windows 8 & shortcuts not working does not and can not get cmd prompt

Currently have a friends laptop to look at as they were able to add a user. When I connected to my wifi I beieve an update has been installed and now tiles and shortcuts will not work and can not get command prompt.

Win + R key comes box but cones with errorwhen all orders entered for example cmd msconfig etc.

Have not all discs re - install - suggestions?

CTRL-SHIFT-Escape is the direct shortcut for Task Manager.

If you can't have the power button to enter safe mode, you can do it from the login screen.  Restart your computer, but do not connect.  The login screen, use the power icon and hold down SHIFT while you click on restart.  This will take you to the menu troubleshooting then you can try to refresh.

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