To scan multiple photos on HP c309 series as individual files; the box for enable is grayed out.

I use a HP Photosmart C309A all in one.  I use Windows 7. I have several photos to scan and want to sweep as individual files.  I did already several months without problem.  The box which should allow me to do so is not available to check.  It is grayed out.

Anything to try would be appreciated.

Hi @Mamusworld,

Welcome to the HP Forums!

I noticed that you want to scan multiple photos on your HP Photosmart c309 as individual files, but the box is grayed out. I'm happy to help you!

It sounds as if there is a problem of driver/software with your printer software. I recommend the following:

  1. Uninstall the software. Uninstalling the printer software.
  2. Clean boot the computer. How to perform a boot in Windows.
  3. Re-install using the HP print and Scan Doctor.

Hope this helps and have a great day!

Tags: HP Printers

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