Track information.

Hi all

Can anyone help please? I am more able to get iTunes (via my mobile phone based on Windows) to search and apply

track information when I insert the CD even if they are recognized by the label and official purchases. When I asked for information on the track

iTunes displays the attached error message and unresponsive. I can't find a solution online so if anyone can help I'd really

Recognizing that its hours to manually enter all the data track!

Thank you in advance.

Grahame.

The 'No error' error is associated with the Gracenote service that iTunes uses to search and retrieve metadata for the CD.

Try to walk through the following steps - before you leave you may need to enable hidden files and folders to be considered - in Windows 7 / Windows Explorer select organize > folder options and research, then on the view tab make sure that show readers, the hidden files and folders is selected.  Without this you will not see the AppData C:\Users\username\ folder

  1. Quit iTunes
  2. In Windows Explorer, open the folder in C:\Users\username\AppData\Roaming\Apple Computer\iTunes
  3. Delete the following files:
    • CD Info.cidb
    • com.apple.iTunes.Gracenote.plist
  4. Restart iTunes
  5. Insert a CD and see if details are now correctly retrieved from Gracenote

If this does not work:

  1. In iTunes, select Edit > Preferences and a note (or take a screenshot) of your settings preferences in all tabs
  2. Quit iTunes
  3. In Windows Explorer, open the folder in C:\Users\username\AppData\Roaming\Apple Computer\iTunes
  4. Delete the following file:
    • iTunesPrefs.xml
  5. Restart iTunes
  6. Insert a CD and see if details are now correctly retrieved from Gracenote

If this second procedure does not work, you will need to restore the other settings to preferences iTunes to those that you noted in step 1.  If it did not work:

  1. Quit iTunes
  2. Check the following folders:
    • C:\Users\ username \AppData\Local\Apple Computer\iTunes
    • C:\Users\ username \AppData\LocalLow\Apple Computer\iTunes
  3. Remove all copies of the following files:
    • CD Info.cidb
    • com.apple.iTunes.Gracenote.plist
    • iTunesPrefs.xml
  4. Restart iTunes
  5. Insert a CD and see if details are now correctly retrieved from Gracenote

Also, if this procedure does not work, you will need restore the other settings to preferences iTunes to those that you noted in step 1 of the second procedure. If you are still not able to retrieve CD Info:

  1. Quit iTunes
  2. In Windows, select Start > Control Panel > programs and features.  Look for the entry of iTunes, right click and select Rrepar.
  3. When this process is complete, restart iTunes
  4. Insert a CD and see if details are now correctly retrieved from Gracenote

If none of them have worked (and almost everything I've seen suggests that you should be OK at this time), you may have a problem with the installation and configuration of iTunes itself.  If you got this far, see notes turingtest2 on the resolution of the problems with iTunes for Windows updates for advice on how to remove and replace all components of iTunes.

Tags: iTunes

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