Try to convert PDF to word; When I ask 'convert' it says ' error signing in "Although my name is displayed

Have just signed up with Adobe to make this conversion but error in signing prevents me conversion of PDF to Word... my name is displayed so that the system recognizes me... What am I doing wrong?

Hi kyleBlue,

You get this error when you try to convert a file in the drive? In the affirmative, please try this:

  1. Choose Edition > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
  2. Click Services online Adobe on the left side.
  3. Disconnect from our Adobe ID and sign.
  4. Try to convert your document again.

If you continue to have problems, please check that you can access the service via the web interface.  To do this:

  1. Open a browser and go to http://exportpdf.acrobat.com/signin.html
  2. Try to sign in with your Adobe ID (email address) and password.
  3. Once connected, follow the prompts on the screen to convert a file.

Kind regards

Rave

Tags: Acrobat

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