try to download the new 8.1 Windows but when I go to the store - must be an administrator to perform action

I am connected to my administrator account and trying to download the new Windows 8.1 but when I go to the store to download, which is also signed on my Microsoft account, he pushes me with an error saying that I must be an administrator to complete the operation. I shut down the computer and logged on. Also, I lowered my UAC setting and retried still no luck. I thought about it and tripped by preferences but have had no luck. Any suggestions...?

Marissa

Former title : administrator account

Hi Marissa,

Thanks for posting your query on the Microsoft Community Forum and I can understand the level of frustration through which you leave.

I would be grateful if you can provide us with the following information to help us better understand the issue.

  1. All other updates installed on your computer?
  2. (KB2919442) update is installed on your computer?
  3. Are other features of this new update work well like minimizing the window, the button / stop etc.?

8.1 update Windows (KB2919355) is an important update of Windows include improvements that will facilitate your favorite applications and settings to find and use, and offer more familiar mouse and keyboard options.

There are a few prerequisites for this update must be installed:

  • Before installing update 8.1 for Windows (KB2919355) Please make sure that KB2919442 is installed.
        
    KB2919442 is the sine qua non of 8.1 to Windows Update.

For more information, please see the Microsoft Article.
     
Battery service made available for Windows RT 8.1 8.1 of Windows and Windows Server R2 2012: March 2014.
http://support.Microsoft.com/kb/2919442/en-us

  • Temporarily disable the security software during the installation of Windows Update 8.1 to avoid conflict situations.

Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attack.

You can check the link below for the updates are installed on your computer.

Windows Update: frequently asked Questions

http://Windows.Microsoft.com/en-us/Windows-8/Windows-Update-FAQ

If it helps, try the methods and see them below.

 

Method 1:

I suggest you to run the Windows Update Troubleshooter:

 

Problems with installing updates

http://Windows.Microsoft.com/en-in/Windows/troubleshoot-problems-installing-updates#1TC=Windows-8

Restart the computer once after running the troubleshooter. Check to see if that fixes the problem.

 

Method 2:

If the problem persists, I suggest you run clean boot.

Make your system clean boot State helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

How to perform a clean boot in Windows

http://support.Microsoft.com/kb/929135/en-us

 

Note: refer to "How to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.

 

Additional information:

For more information on this update, you can refer to the Microsoft article.

Install the latest update of Windows 8.1

http://Windows.Microsoft.com/en-us/Windows-8/install-latest-update-Windows-8-1

 

Hope it would help. If the problem still persists, post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

Thank you.

Tags: Windows

Similar Questions

Maybe you are looking for