Two fingers to scroll and Pinch to Zoom do not work

Hello. I bought a brand new HP 4-1115dx this morning, and the two fingers to scroll/sleeve to zoom stopped working completely after 15 minutes of use.

I have twice now uninstalled the driver and re installed from site Web from HP, currently using v16.2.17.0 latest (available for my device).  I went into the settings of the Clickpad, provided two fingers to scroll and pinch to zoom are both checked and entered in the settings/transmission for each of these items and provided all the appropriate scroll options would be checked.  I also watched the synaptics on the toolbar icon, and 'disable gestures' is NOT checked.

When I turned on the computer for the first time, twofinger scroll and pinch to zoom in when selected by default and "scrolling" (which is a right mouse pad finger scrolling was NOT selected by default.  15 minutes after turning on the new device, I ticked 'scrolling' to see if I liked the right side of the touchpad scrolling better.  I have since failed to get the two fingers to scroll / pinch to zoom out (I've several times switched on / two fingers to scroll and the a finger right side touchpad "scroll".)

Help, please!  This isn't the end of the world for me, but a feature that does not work after 15 of owning a product makes me nervous for other features do not down the road!

Thank you

Steve

Steve1234321,

It could be a problem with the synaptic software.

Go to control panel and uninstall the synaptic program.

Start-> Control Panel Type-> uninstaller-> right click and uninstall synaptic.

If you restart, go ahead.

Now lift the Recovery Manager

Go to start-> type of recovery

You should see the Recovery Manager in the list

Open the Recovery Manager, and then click on software and driver re install

Go through the list and find synaptic and reinstall.

It is said synaptic driver, but the program is with the driver.

By clicking on the White Star congratulations on the left is a way of saying thanks!

I would like to know how everything goes.

Nice day.

Tags: Notebooks

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