Unable to connect a video call & not ringing... Help, please!

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  >

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  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Hi rozhanna,

  Try the steps mentioned in the link below and check if it works.
  https://support.Skype.com/FAQ/FA1267/I-set-up-video-but-it-doesn-t-work-what-s-wrong;JSESSIONID=E310AA4573FA528DA93B9439C47A1799? FromPage = Category

  It is also possible that some third party software installed on the computer are in conflict with the video call in Skype software.
  You can check if it works very well in a clean boot state.

  To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  See the link below to learn more about how to clean boot.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  
  Reset the computer to start as usual
  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
  Click Start, type msconfig in the search box and press ENTER.
  If you are prompted for an administrator password or for confirmation, type your password, or click continue.
  On the general tab, click the Normal startup option, and then click OK.
  When you are prompted to restart the computer, click restart.

  If the previous step fails, you can try posting your question in the forums of Skype and check.
  http://Forum.Skype.com/

  I hope this helps!

  Halima S - Microsoft technical support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

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