Unable to connect at the beginning of the trial

The popup says that it cannot connect to the internet or the clock is not on the pc.  Aren't a problem, as you can see... so I can't launch the trial.  Help!

Hi helenmhudson,

Please visit: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Tags: Adobe

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    • I started in safe mode, and while in safe mode, I get the same error.

    I am at a complete loss what to do next short of wiping and restore from a time machine backup, can anyone help please

    You can try to disable the Sophos websheild and ClamXav if she has one. Even better would be to uninstall both and test.

    FWIW, it is never a good idea to have 2 av programs installed.

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