Unable to get the serial number validated

Hello

My colleague bought a copy of Adobe Acrobat Pro XI for me to use on a project I'm working on that.  However, when installing it, I'm not able to validate the serial number. First, he claims that my computer is offline (which is not the case).  Then, when I try to do a manual with the response code and everything, I get an error message that the serial number entered is not valid and I should reinstall the product and generate a new Code to ask with a serial number valid.  I tried once, but it does not solve the problem.  Please advise what I have to do to get the work permit.

Thank you!

Hi timothyq70348785,

Let me know the exact error you get when you try to install the application.

Please validate your serial number using this link: find the serial number of your product Adobe quickly

I would like to know if it works for you.

Kind regards

Meenakshi

Tags: Acrobat

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